Frequently asked questions

Yes. Browsing listings, filtering, and using the search bar costs nothing — you only pay when you book an inspection or move forward with a lease.

A small, one-time fee to book a viewing slot with the property. It's shown upfront on every listing before you book, and it's separate from your rent, caution fee, or agency fee.

Yes — the search bar on the homepage understands natural descriptions like "2 bedroom in Lekki under 2 million, furnished" and turns that into the right filters automatically.

Our team checks the listing details and the landlord's identity before it's marked Verified — it isn't a self-reported badge landlords set themselves.

No — landlord contact details are held securely by Dwella. You connect with the property by booking an inspection, which keeps the process trackable and protects both sides.

Payments run through Paystack, so you're never paying cash to a stranger. Depending on the listing, you can pay rent annually or on a 6-month plan (a small convenience premium applies to the 6-month option).

A refundable deposit some landlords require, shown as a number of months' rent on the listing before you book — it's disclosed upfront, not added as a surprise later.

Yes — tenants can set a savings goal toward their next rent payment and track progress from their dashboard.

Submit a maintenance request from your tenant dashboard. It goes straight to your landlord, and you can track its status until it's resolved.

Reach the team from the Help Center or Contact links in the footer — every account is tied to a real support channel, not just a form that disappears.

A university-scoped version of Dwella for student housing — verified rooms near campus, roommate matching, and (where a school participates) parent/guarantor sign-off, all on the same secure infrastructure as the main platform.